1. Booking Procedure:
A provisional booking will be made by us, on your request, at the lodges and camps you wish to visit. We will hold this for 14 days, thereafter we require full payment (or a 25% deposit depending on your date of travel) to be made to confirm the booking (amount due will be told to you upon invoicing). Payments will be required in full 90 days before travel date. After receipt of the balance of payment, you will receive your vouchers, itinerary and additional information as confirmation of your reservations.
If we are doing a Lodge booking for you, all safety/transport details will be provided by us. If we are doing a full self-drive itinerary for you (vehicle hire, campsites, national parks, activities etc) then we will provide all information. But if doing campsite/national park bookings on your behalf on an itinerary provided to us by yourselves – then you are responsible for all logistics and planning. It will not be our responsibility to provide all details (safety, distances, information). We strongly recommend that all clients take out a comprehensive travel insurance policy at the time of making your bookings.
Cancellations are only effective on receipt of written notification. The scales charges, expressed as a percentage of the tour and invoice price is as follows:
- P 500.00 Booking fee forfeited.
- More than 30 day’s – 75% of money recovered from operators will be refunded.
- Less than 30 days’ notice – 100% forfeited.
Should a guest fail to arrive on travel date without notice – no refund will be due/made (regardless of reason).
Please note, any Government levies or fees (National Parks & Government Camping fees) will not be refunded in any way if paid to Botswana Government on your behalf, at any stage. We strongly recommend that all clients take out a comprehensive travel insurance policy at the time of making your bookings.
Whilst the company endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found by the properties booked. If the guest us unable to use any service provided in the itinerary, then there are no refunds due. Refunds will not be made if the client has expressed concern with regards to wildlife populations, weather conditions, or accessibility to the various amenities in the surrounding areas. Botswana Footprints reserves the right to change the itinerary of the tour should certain campsites, lodges or National Parks become unavailable for whatever reason. The booking will be substituted with another option of similar value. Botswana Footprints takes no responsibility if products bought and lodges booked are not at your expectations due to marketing and advertising by the lodges and lodge owners. As a busy safari business, refunds will be made at a time suitable for us, but within 6 months from date of travel. As we must do a Bank Transfer back to you, we will deduct the bank fees that First National Bank (FNB) charge us for each foreign transfer.
We do our utmost to keep to the prices published and accurate from various properties. Should increases be forced on us by airlines, exchange rates etc, we reserve the right to surcharge without notice. Our safari lodge prices include all meals as stated on your booking form. Drinks are only included is stated. Guests are not permitted to bring their own food and/or drinks into the lodges. There are cash bars available at most lodges and boat stations. This excludes the campsites, as campers are allowed their own drinks and meals. Meals are available at the lodges for campers, at the price stipulated by the camp manager.
5. Age Limits in Camps & Lodges:
There are age limits at some Lodges & Camps. However, if you have children you will be advised accordingly. Children may be allowed to share accommodation at different rates with their parents in lodges that accept children. Rules & regulations will be clearly stated by us on your booking sheet. Failure to state the correct age of children will be the responsibility of the client and not Botswana Footprints and penalties charged by different lodges will be for the clients account. Some lodges require you to pay for private, separate vehicles from other clients. We will let you know which lodges require this at the time of booking.
6. Travel Itineraries:
We require your estimated time of arrival at the lodges. This is since any bush experience here (Maun) to the lodges is done via dirt roads. If guests get stuck in sand/mud we advise that you wait in your vehicles for the lodges managers who, if given correct estimated arrival times by guests, can come and look for you. 4×4 vehicles in Botswana are required and this has been advertising and advised by us. If you wish to travel without 4×4, travel is done at your own risk and no refund will be given for guests unable to complete their travels due to road conditions.
National Park campsites hold a maximum capacity of 8 persons and 3 vehicles per campsite and we will confirm this with you on booking. In our high season, or over public holidays, please note that the rights of the various campsite owners are reserved, in having to share spacing between groups. This will not fall on the responsibility of Botswana Footprints. Guests may have to share an ablution block (Ablutions include toilet cubicle with flushing seated toilet).
If you get any campsite and must share with other travellers, due to any unfortunate incident – this will not be our responsibility (the responsibility falls solely on the campsite operator/owner and our duty to you is to help communicate between yourselves). We are not responsible for any double bookings as we do not operate booking sheets.
Failure to state the correct number of persons travelling will be at the client’s expense and we will take no responsibility for penalty for this. Taking extra people with you on holiday (unpaid for) will not be on our account.
A staff member of the campsite will come around to clean your campsite and remove refuse, please do not litter in the campsites or surrounding self-drive game routes. Self-drive game routes are specifically marked in some game concessions, due to concession rights, and the lodge managers will point these out to you. Guests are not allowed to drive on unmarked roads for their safety.
Most campsites have a tank to supply water to the site (Please note, not suitable for drinking), a shower cubicle with pull-up bucket shower (fire buckets are provided to heat up the shower water) and a centre cubicle with hand basin, tap with running cold water and in the National Parks, full ablution cemented buildings are provided. Hot water is often provided, but not guaranteed and we take no responsibility for this whatsoever. Buying firewood before you reach any national park campsite is your own responsibility. You may not collect firewood inside the national park by law.
Camps are unfenced, and dangerous animals can and do, wander through the camps. Children are to be supervised always. Do not approach any wild animals too closely. It is dangerous. Never feed any animals, however inquisitive they appear to be. Walking, unless on a pre-arranged guided tour, is not allowed.
All bank charges for bank transfers are for the customers ‘account. Payment may be made by cash, credit card (with use of VCS and at a 5% bank surcharge), or bank transfer. Please ensure a copy of the payment receipt is copied to us via email.
9. Baggage (if using light charted aircraft for inward or onward add-ons):
For safety and because space is restricted, baggage in charter aircraft is restricted to a maximum of 20kgs per person in a soft bag. This includes camera equipment and carry-on baggage. Baggage on charter flights must be in soft bags.
10. Insurance – Travel & Medical:
It is a condition of booking, that the sole responsibility lies with the guests to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the durations of their trip to southern Africa. This insurance should include cover in respect of but not limited to the following eventualities:
- Cancellation or curtailment of the safari
- emergency evacuation expenses
- medical expenses
- repatriation expenses
- damage/theft/loss of personal items and baggage
- money and goods.
The company, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guests, or the guest’s dependants or travelling companions, with regards to, but not limited to, any of the above-mentioned eventualities.
Botswana Footprints nor any person or agent, through or on behalf of the company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and, without restricting the generality of the foregoing, shall specifically not be responsible for loss or damage caused by delays, sickness, theft, injury or death. In addition, the company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alternation in route, accommodation, price and other details. In the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The company may at its discretion and without liability or cost to itself at any time cancel or terminate the guests booking and without limiting the generality of the forgoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest. Who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into the contract on behalf of the other persons included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his or her signature thereof assume person liability of the total price of all the bookings made by him or her.
All guests are required to complete and sign an indemnity form on day of arrival at most lodges. These should be completed in truth and for your safety.